Warranty

REEF wants to make sure you’re 100% satisfied with your purchase. If you have concerns regarding the quality of your purchase on shop-REEF.com.au, simply email us at shop@reef.net.au with a clear photo displaying the area of concern. In the body of your email, please include a description of the area of concern. A member of our Consumer Care team will swiftly follow up with you.

We're happy to talk through any quality concerns on a case by case basis.

SANDALS:

The following defects are covered by the REEF warranty when claims are made by the original consumer owner within the 6 month warranty period above:
•    Loose weaving on straps (new sandals only)
•    Straps/buckles pulling out (where soles are not severely worn)
•    Delamination of layers (repairable)
•    Glue on the straps (glue rubs off of the sole - new sandals only)
•    Stitching coming undone on logo (new sandals only)
•    Stitching coming undone on any part of sandal straps

SHOES:

The following defects are covered by the REEF warranty when claims are made by the original consumer owner within the 6 month warranty period above:
•    Sole separation from upper
•    Stitching coming undone on logo
•    Seams unstitching on upper (except when due to wear)
•    Popped or missing eyelets
•    Non-matching color between two halves of pair

WHAT'S NOT COVERED:

The following are NOT covered by the REEF warranty nor are the above defects covered when any of the following are prevalent:

•    Fraying of straps/shoe uppers due to use/abuse
•    Deterioration as a result of water abuse
•    Sole wearing out or worn through
•    Color fading
•    Skateboard/bicycle abuse
•    Cuts, scratches, burns, etc.
•    Damage caused by negligence, misuse or alteration of products
•    Damage caused by wetting non-waterproof products
•    Fit, blisters, and/or other comfort issues

AUS. WARRANTY ENQUIRIES
Email: shop@reef.net.au